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Frequently Asked Question
1.
How do I download ApnaFone PC-to-Phone ?
2.
How do I install the ApnaFone PC-to-Phone application ?
3.
What are the system requirements for PC-to-Phone ?
4.
How do I check the sound on my PC-to-Phone ?
5.
How do I dial with my ApnaFone PC-to-Phone application ?
6.
What countries can I make calls to and how can I know the rate to a particular destination ?
7.
How will I use Global Calling Card & What countries can I make calls from and how can I know the rate to a particular destination ?

Q.1

How do I download ApnaFone PC-to-Phone?

  To download the ApnaFone PC-to-Phone dialer, connect to the Internet and browse to http://www.ApnaFone.com/downloads.htm then follows the instructions to download. Please note the folder name where you have saved the file.
Q.2
How do I install the ApnaFone PC-to-Phone application?
Go to the folder where you have saved the PC-to-Phone setup file and double click on it then follow the instructions. When the setup completes, you will be asked if you wish to run the application. Choose run the application [you need to be connected to the Internet.]
Make sure to complete the connection wizard to ensure successful installation.
When prompted, enter your Account or PIN number.
Q.3 What are the system requirements for PC-to-Phone?
The minimum system requirements for using ApnaFone's PC-to-Phone :
•
Pentium 100 MHz PC or higher
•
16 Mb RAM
•
Windows 95/98/NT/2000/ME/XP
•
Windows-compatible full duplex sound card
•
Internet connection of 28.8 bps or faster
•
Microphone and speakers [ headset/handset recommended ]

** Please disable Norton Anti Virus software, if it is running in the background.

Q.4
How do I check the sound on my PC-to-Phone?
 
If you are having difficulty hearing or you can not be heard, please complete the PC-to-Phone 'Audio Setup Wizard' found under 'Tools' on your dialer. This wizard will allow you to adjust both the recording and playback sound level.

You may also adjust the settings on your PC-to-Phone by sliding the levers next to the speaker and microphone icons towards the right to increase, or towards the left to decrease the sound level. If the speaker setting is on Mute, you will not be able to hear the other party.

If the microphone setting is on Mute, the other party will not be able to hear you. We also suggest that you adjust your Windows volume settings.

Double-click the speaker icon in the lower-right corner of your screen and adjust the settings for Play/Record controls as described below. Go to 'Options/Properties' and be sure the “Show volume controls for” checkbox is selected.

In Playback: select 'Mute' on the 'Microphone Balance' to avoid hearing your own voice echo through your speakers and to minimize feedback.

In Recording: select the checkbox 'Select in Microphone Balance' and verify that the volume is sufficiently high. If you have the option of 'Microphone Boost', you may want to select that as well.
 
Q.5
How do I dial with my ApnaFone PC-to-Phone application?
 
To dial a number, click on the dialer's top left arrow to choose your destination country from the list. In the right box, enter the area code and phone number and click on the green call button to place the call.
 
Q.6
What countries can I make calls to and how can I know the rate to a particular destination ?
 
You can call almost anywhere in the world. To see the complete country list & rate chart please click here.
 

Q.7

How will I use Global Calling Card & What countries can I make calls from and how can I know the rate to a particular destination ?

Now you can save lot money when being on the road or traveling in foreign countries, where we offer best-in-class prices (and we do in most), call the access number and enter your account or PIN, and then the phone number of the person you want to call.

How much you are going to save will depend on the countries you call from and you call to. (If you make international calls from hotels, you can normally cut your costs by half or more.) The service is easy to use.

We provide Access Numbers for over 29 countries and offer competitive rates. Please check the respective per minute costs under "Rate Table". Just print it out whenever you plan a trip. Please be aware that for each call you have to add the rate of the country you are calling from and the rate of the country you are calling to

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